RETURN & REFUND POLICY
Last updated: September 26, 2026
Thank you for shopping with Tōku Collectibles. We want our return, refund, and order-issue process to be clear and straightforward.
RETURNS AND EXCHANGES
Trading Card Game (TCG) products, including sealed booster boxes, booster packs, decks, collections, bundles, tins, cases, and similar sealed trading card products, ARE FINAL SALE once they have shipped.
Because sealed TCG products may contain randomized contents and can lose resale integrity once opened, we do not accept returns or exchanges of opened TCG products unless required by applicable law.
Non-TCG products may be eligible for return within 30 days of delivery if they are:
• Unused
• Unopened, when applicable
• Undamaged
• In their original condition
• In their original packaging
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
To request a return, contact:
support@tokucollectibles.net
Please include your order number and the reason for your request.
RETURN SHIPPING
Unless the return results from an error by Tōku Collectibles or a problem with the item as delivered, return shipping costs are the customer’s responsibility.
Original shipping charges, if any, are generally non-refundable unless the refund results from an error by Tōku Collectibles or otherwise required by applicable law.
INCORRECT, MISSING, OR DAMAGED ITEMS
If you receive:
• The wrong product
• An incomplete order
• A materially damaged item
• A product that is materially different from the listing
please contact us as soon as possible at support@tokucollectibles.net.
Include your order number and a description of the issue.
When relevant, we may request photographs of:
• The product
• The shipping box
• The shipping label
• The internal packaging
• The damaged area
Please keep the item and its packaging until we have completed our review.
After reviewing the case, and depending on the circumstances and product availability, we may offer:
• A replacement
• A full refund
• A partial refund
• Another appropriate resolution
This is applicable to TCG Purchases.
LOST OR UNDELIVERED ORDERS
If your tracking has not updated for an extended period, your package appears lost, or your order has not arrived, contact us at support@tokucollectibles.net.
We may work with the shipping carrier to investigate the shipment.
Depending on the circumstances and product availability, an appropriate resolution may include a replacement or refund.
If an order has not shipped within a timeframe we promised, we will provide the options required by applicable law.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
1. Check the delivery area around your property.
2. Check with household members, neighbors, front desks, mailrooms, or building management when applicable.
3. Confirm that the shipping address on your order is correct.
4. Contact the carrier when appropriate.
5. Contact us if the package still cannot be located.
We will review the circumstances and assist where reasonably possible.
REFUNDS
Approved refunds are issued to the original payment method.
After a refund is approved and submitted, the time required for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.
We cannot control processing times after the refund has been submitted to the payment provider.
FINAL-SALE TCG PRODUCTS
The final-sale designation for TCG products applies to all items on our catalog.
It does not prevent a customer from contacting us regarding:
• An incorrect item
• A missing item
• A materially damaged item
• An undelivered order
• Another legitimate order issue
Although we make an effort to ship our orders to arrive the best condition possible. Carriers handling may develop small dents, wrinkles and other minor cosmetic details on these products. This do not a valid reason for a refund, return, exchange or partial refunds. This situations will have to be evaluated by Toku's Support team.
CANCELLATIONS
Orders that have not been shipped may be eligible for cancellation.
Please see our Order Changes & Cancellations page for additional information.
CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us first so that we have an opportunity to review and resolve an order issue.
Nothing in this policy is intended to restrict any rights a customer may have with their bank, credit card provider, payment service, or under applicable law.
CONTACT
For questions regarding returns, exchanges, refunds, missing items, damaged products, or order issues, contact:
support@tokucollectibles.net
Tōku Collectibles
Nothing in this policy is intended to limit rights or remedies that cannot legally be waived under applicable law.
