Shipping policy

SHIPPING POLICY

Last updated: September 26, 2026

Thank you for shopping with Tōku Collectibles.

SHIPPING DESTINATIONS

We currently ship orders within the United States only.

We do not currently offer standard international shipping through our online store.

STANDARD SHIPPING

Standard shipping is currently FREE for eligible orders shipped within the United States.

ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days.

Business days are Monday through Friday, excluding federal holidays, carrier holidays, and other days when shipping services are unavailable.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, high-volume periods, holidays, special events, or unexpected operational disruptions, processing may take longer.

ESTIMATED TRANSIT TIME

After an order has shipped, standard carrier transit is typically approximately 3–7 business days.

Processing time and carrier transit time are separate.

For example:

1–2 business days processing
+
approximately 3–7 business days carrier transit

Delivery estimates are not guaranteed.

Weather, carrier delays, service disruptions, holidays, incorrect addresses, regional events, or other circumstances outside our control may affect delivery times.

SHIPPING CONFIRMATION AND TRACKING

When your order ships, we will send a shipping confirmation email that includes tracking information when available.

Tracking information may take up to 48 hours after shipment or label creation to begin showing movement in the carrier’s system.

If your tracking has not updated after a reasonable period, please contact:

support@tokucollectibles.net

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing your order, contact us immediately at:

support@tokucollectibles.net

Please include your order number and the correct address.

We will make a reasonable effort to update the address before fulfillment, but address changes cannot be guaranteed once an order has entered processing, fulfillment, or has been transferred to the shipping carrier.

ORDER CHANGES

Requests to change an order should be submitted as soon as possible.

Please see our Order Changes & Cancellations page for more information.

SHIPPING DELAYS BEFORE THE ORDER SHIPS

We make shipment estimates in good faith based on the information available when an order is placed.

If we determine that we cannot ship an order within the timeframe we promised, we will notify the customer and provide the options required by applicable law.

Depending on the circumstances, these options may include:

• Agreeing to a revised shipping date
• Canceling the affected order or item
• Receiving a refund for merchandise that will not be shipped

LOST PACKAGES

If a shipment appears lost or tracking has stopped updating for an extended period, contact us at:

support@tokucollectibles.net

We may ask you to allow additional time for the carrier to complete delivery or begin a carrier investigation.

Depending on the circumstances and product availability, an appropriate resolution may include:

• Replacement
• Refund
• Other reasonable assistance

PACKAGES MARKED AS DELIVERED

If tracking shows your package as delivered but you cannot locate it, please:

1. Check all areas where the carrier may have left the package.
2. Check with household members.
3. Check with neighbors, front desks, mailrooms, or building management when applicable.
4. Confirm the shipping address on the order.
5. Contact the carrier when appropriate.

If the package still cannot be located, contact us and we will review the situation.

DAMAGED PACKAGES

If your package arrives materially damaged, photograph the shipping box, label, internal packaging, and damaged item before disposing of any packaging.

Contact us as soon as possible at:

support@tokucollectibles.net

Please include your order number and photographs when available.

INCORRECT OR MISSING ITEMS

If your shipment contains an incorrect product or is missing an item, contact customer support.

Please refer to our Return & Refund Policy for additional information.

CARRIER DELAYS

Once a package has been transferred to the shipping carrier, carrier transit is generally outside our direct control.

However, we will make a reasonable effort to assist customers when a shipment has an unusual delay or delivery problem.

CONTACT

Questions about shipping, tracking, damaged shipments, lost packages, or delivery issues can be sent to:

support@tokucollectibles.net

Tōku Collectibles